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WELCOME TO THE GEOBLUE COMPASS ISSUE NO. 97!
FEP Guarantee Letter Timeline
 GeoBlue began administering the Federal Employee Program® (FEP) on January 1. As part of the process to ensure that our members are receiving the highest and necessary quality of care, please note that complex outpatient procedures and planned inpatient admissions are subject to the medical review process. You can request a Guarantee of Benefits (GOB) in advance of planned services just as you would for any of our GeoBlue directly insured members.
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Staff Spotlight: Takako Bullock
We are excited to announce that Takako Bullock joined GeoBlue in October 2023 as a Provider Finance Specialist. She brings 12 years of experience as a medical billing specialist to the GeoBlue Global Networks team!
Takako was born in a small town in Japan, Mito City. She later moved to New York City, where she first met her husband. Takako has two children—a 16-year-old daughter and 13-year-old son. In her free time, Takako enjoys sewing, knitting, yoga and skiing.
Welcome Takako! |
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Important Reminder About Contact Details
We understand that with the many different email addresses for GeoBlue, it may be confusing to decide which to use. To avoid sending emails to an incorrect email address or multiple email addresses, which can cause delays, please review the contact details below for the correct email address.
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| GeoBlue Global Service Center (GSC), 24/7/365:
The Global Service Center (formerly Global Health & Safety) is your first point of contact to request guarantee letters and to notify us about a hospitalized patient or a patient coming in for treatment. |
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| Provider Finance Department:
Provider Finance is your point of contact for all payment status and claims-related inquiries for GeoBlue, BCBS Global Core and FEP members. Do not submit invoices to this email unless asked. |
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| Provider Relations Department:
Provider Relations is your contact for all general and contract-related questions, and updates to your practice, including contacts, hours, services and pricing. |
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| Invoice Submission:
Use these contacts only to submit invoices. Do not use this for follow-up questions or submit the same invoice more than once. You will receive an autoreply to confirm receipt of your submission. |
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Take Our Survey!
GeoBlue values your feedback. Please complete this survey if you have had any transaction with us in the last 3 months (GOP, claim submission or payment inquiry) so we can gauge your satisfaction. The survey should take less than 5 minutes to complete. |
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| Missed last quarter’s newsletter? Want to view this newsletter in Spanish? You can access previous issues in English and Spanish online. Visit The Compass archive for the latest on GeoBlue provider news. |
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Update Your Contact Information
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| To review or update your contact information, please visit our Provider Portal. If you have trouble logging in, click on the “Forgot Password?” link. Your username is your email address. If you need help changing your information, you can reply to this email. For all other requests, please continue to write to us at providers@geo-blue.com. |
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GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of Blue Cross Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas.
DEPT140691-PVD-3/24 |
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